Terms of service

Welcome to ARAASTA (araasta.com), a fragrance e-commerce store based in Karachi, Pakistan. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before making any purchase.

1. General Information

ARAASTA is an online fragrance store that operates within Pakistan. Our website, araasta.com, provides customers with the ability to browse and purchase products directly online.

2. Currency

All transactions on ARAASTA are processed in Pakistani Rupees (PKR). Prices for our products are listed in PKR and include any applicable taxes.

3. Payment Methods

  • Cash on Delivery (COD): We currently offer Cash on Delivery (COD) as the sole payment method. This means you will pay for your order at the time of delivery. Please ensure that you have the correct amount ready when the delivery is made.

4. Order Process

  • Placing an Order: To place an order, select the desired products, add them to your cart, and proceed to checkout. You will be required to provide your personal information, including your name, address, phone number, and email.

  • Order Confirmation: Once your order is placed, you will receive an order confirmation via email or SMS, detailing the items you have purchased, the total cost, and the expected delivery time.

  • Order Cancellation: If you need to cancel your order, please contact us as soon as possible at araastaofficial@gmail.com or call us at 0339640484. Orders can only be canceled before they are shipped.

5. Shipping and Delivery

  • Delivery Locations: We offer delivery services across Pakistan. We do not ship internationally.

  • Delivery Time: The typical delivery time for orders is between 3 to5 business days, depending on your location. Delivery times may vary during peak seasons or due to unforeseen circumstances.

  • Shipping Charges: Any applicable shipping charges will be displayed at checkout. These charges are calculated based on your location and the weight of your order.

6. Returns and Exchanges

  • Return Policy: We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please contact us within 3 days of delivery. We will arrange for a return or exchange of the product.

  • Conditions for Return: Items must be unused, in their original packaging, and accompanied by proof of purchase. We reserve the right to deny returns that do not meet these conditions.

  • Refunds: Refunds for returned items will be processed within [W] business days after we receive the returned product. Refunds will be issued via bank transfer or any other method agreed upon.

7. User Conduct

By using our website, you agree to:

  • Provide accurate and truthful information during the order process.
  • Refrain from using our website for any unlawful or prohibited activities.
  • Respect the intellectual property rights of ARAASTA and any third parties.

8. Intellectual Property

All content on araasta.com, including text, images, logos, and product descriptions, is the intellectual property of ARAASTA. You may not use, reproduce, or distribute any content from our website without our express written permission.

9. Limitation of Liability

ARAASTA is not responsible for any direct, indirect, incidental, or consequential damages arising from the use of our website or products. Our liability is limited to the value of the products purchased by you.

10. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Your continued use of our website after any changes indicates your acceptance of the new terms.

11. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of Pakistan. Any disputes arising from these terms will be resolved in the courts of Karachi, Pakistan.

12. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

  • Phone: 0339-6404845
  • Email: customersupport@araasta.com
  • Address: Gulshan e Iqbal 75300 ,Karachi, Pakistan.